At Kalpa Florist, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit kalpaflorist.com or place an order with us. By using our website, you consent to the practices described in this Policy.
1. Information We Collect
1.1 Personal Information
When you register, place an order, or contact us, we may collect:
- Full name and contact number
- Email address
- Billing and delivery address
- Recipient’s name, contact number, and delivery address
- Payment-related information (processed securely via third-party gateways — we do not store card details)
- Order history and preferences
1.2 Non-Personal Information
We automatically collect certain non-personal information when you visit our website, including:
- Browser type and version
- Operating system
- IP address
- Pages visited, time spent, and referring URLs
- Device information (mobile/desktop)
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfil your orders
- To send order confirmation, delivery updates, and invoices
- To communicate with you regarding your order or queries
- To personalise your shopping experience and recommend relevant products
- To send promotional offers, seasonal discounts, and updates (only with your consent)
- To improve our website, products, and customer service
- To prevent fraud, detect security incidents, and ensure website security
- To comply with legal obligations
3. Sharing of Information
Kalpa Florist does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
- Delivery partners and logistics providers — only to the extent necessary to complete your order
- Payment gateway providers — to securely process your transactions
- IT and website service providers — for website maintenance and hosting
- Legal authorities — when required by law or in response to valid legal processes
All third parties with whom we share data are contractually obligated to maintain the confidentiality and security of your information.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies are small data files stored on your device.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
We may also use Google Analytics and similar tools to understand how visitors interact with our website. These tools collect data in an aggregated, anonymised form.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Order data and transaction records may be retained for a minimum of 5 years for accounting and legal compliance purposes.
You may request deletion of your personal data by writing to us. We will process such requests subject to legal retention requirements.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption for all transactions.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
- Withdraw your consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us through our website’s contact page.
8. Third-Party Links
Our website may contain links to third-party websites. Kalpa Florist is not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. Your continued use of our website after any changes indicates your acceptance of the updated policy.
Contact Us
Kalpa Florist | Jalandhar, Punjab, India
Website: kalpaflorist.com
Email: support@kalpaflorist.com